Data Knots
We Empower Businesses Like Yours By Building Data Driven Solutions That Inherently Sale With You
Our Core Areas Of Expertise
Business Support System
Operational Support System
Network Management System
Field Monitoring System
Enterprise Resource Management
Project/Work Management & Monitoring
CRM Functionality For Customer Service Automation
World class Business Support System
And We support quad-play operations with better insights and revenue busters, Single Payment and collection channel powered by our Mobile/web apps makes collection and vendor payments easy, Tracking Field staff, engaging them and monitoring the progress on maps is made easy & Integrated with OMNI communication channels that dives your customers through email, SMS, Whatsapp, Telegram, Phone calls, Social networkig sites etc
Our Business support System(BSS) seamlessly supports
- Smart forms based workflow management
- Knowledge Management
- Service Calendar
- Builling and Invoice Management
- Partner Payments
- World class Business Support System
- Our Business support System(BSS) seamlessly supports
- Prepaid and Post Paid billing
- Customer self care
- Provisioning and Customer life cycle Management
- Partners and agreement Management
- Package and AddOns Management
- Throttling, Mediation, Authorization
- Subscriber Management System (SMS)
- Support ticketing/case management System
- Inventory Management System
Business Support System (BSS)
Customer Management
Allows businesses to manage customer information, including contact details, billing information, and service history.
Billing and Invoicing
Enables businesses to generate invoices, process payments, and manage billing and revenue recognition.
Order Management
Supports the process of receiving, processing, and fulfilling customer orders, including tracking inventory and managing delivery schedules.
Product and Service Management
Enables businesses to manage products and services, including pricing, product descriptions, and availability.
Customer Service
Provides tools to manage customer support, including case management, knowledge management, and contact center functionality.
Marketing Automation
Supports marketing activities, such as email campaigns, lead generation, and customer segmentation.
Analytics and Reporting
Provides insights into business performance, including financial, operational, and customer metrics.
Integration with Other Systems
Supports integration with other systems, such as enterprise resource planning (ERP) and supply chain management (SCM) systems.
Partner Management
Allows businesses to manage relationships with partners, including tracking commissions and managing partnerships.
Employee Management
Supports the management of employee information, including payroll, benefits, and time and attendance.
Supply Chain Management
Provides tools to manage procurement, inventory, and supply chain operations, including order tracking and supplier management.
Asset Management
Enables businesses to track and manage assets, including equipment, vehicles, and real estate.
Workflow Automation
Supports automation of business processes, such as approvals, document management, and case management.
Self-Service Portals
Provides customers and employees with self-service portals to access information, manage accounts, and complete transactions.
Mobile Support
Provides mobile access to the BSS, allowing employees and customers to access information and complete transactions from a mobile device.
Security and Compliance
Enables businesses to track and manage assets, including equipment, vehicles, and real estate.
About Us
At DATAKNOTS, we are dedicated to providing the Highest quality products and services to our customers. Our commitment to quality is unwavering and is the cornerstone of our company culture.
From the development of our products to their delivery and ongoing support, we are constantly striving to exceed expectations and provide the best possible experience for our customers.
We understand that quality is not just about the products we provide, but about the entire customer experience.
Our employees are highly trained and focused on delivering exceptional customer service, and we work closely with our suppliers to ensure that our products meet the highest standards.
In addition, we continuously evaluate and improve our processes and systems to ensure that we are meeting and exceeding industry standards. Our goal is to be the leader in our industry, and we are committed to doing everything we can to achieve that.
Quality is more than a goal for us - it's a promise. We are dedicated to providing our customers with products and services that they can rely on, and we will continue to invest in our people, processes, and technology to ensure that we deliver on that promise.
Operational Support System (OSS)
DATAKNOTS Operational Support System (OSS) comes with a set of systems and tools that support the day-to-day operations of a telecommunications or service provider.
Inventory Management
Manages the inventory of network elements, such as switches, routers, and other network devices.
Fault Management
Monitors network performance and provides alerts and reports when faults are detected, allowing the service provider to quickly identify and resolve issues.
Configuration Management
Supports the management of network configuration, including the configuration of network elements and the management of network topology.
Performance Management
Monitors network performance and provides reports and analytics on key performance indicators, such as network utilization and quality of service.
Service Management
Supports the management of services, including service activation, deactivation, and modification.
Network Planning and Design
Supports network planning and design activities, including network optimization and capacity planning.
Network Monitoring
Provides real-time monitoring of network performance, including the monitoring of network devices, traffic, and alarms.
Network Provisioning
Supports the process of configuring and provisioning network services, including the creation of service orders, activation of services, and management of network resources.
Contact Us
Address
DATAKNOTS, Plot No-228/HIG,PH-VI, KPHPColony, Kukatpally ,Hyderabad, TG 500085 IN
Contact Info
- Kukatpally ,Hyderabad
- contact@dataknots.com